Terms and Conditions
1. General
1.1 "Learning Connect" refers to Oxford Care Services Limited, with a trading address at G01, Unit 3, Pure Life, 399 Uxbridge Road, Southall, Middlesex, UB1 3EJ, operating under the trading name "Learning Connect."
1.2 "Learning Connect" provides E-learning (Online training), Face-to-face training (at the customer's location or onsite locations), Remote training (via Zoom, Skype, Microsoft Teams, or other team meeting applications), and consultancy services (on Zoom, Skype, Microsoft Teams, or other team meeting applications).
1.3 It is the customer's responsibility to verify all details on the invoice before payment, including the training name, venue, date, and time. Discrepancies should be notified to Learning Connect at support@learningconnect.co.uk.
1.4 Payment confirmation implies agreement with Learning Connect's terms and conditions, available at https://www.learningconnect.co.uk/TermsandConditions. In disputes, Oxford Care Services is the final arbiter.
2. Refunds and Credits
2.1 Once payment is authorised or cleared, no refunds, credits, or similar are provided for E-learning, Face-to-face training, Remote training, consultancy, or purchases under any circumstances.
2.2 If the bank or payment gateway providers request a refund and no communication has been made to support@learningconnect.co.uk by the customer from the registered email address (originally made the payment), the customer will be responsible for paying a £25 administrative fee to cover the cost of handling the inquiry with the bank or third party.
2.3 Oxford Care Services is not liable for unauthorised access, use, or loss of courses. Customers are responsible for protecting access to their Learning Connect Online account for e-learning.
3. User Responsibilities
3.1 Customers acknowledge Learning Connect as an online and face-to-face resource provider and are responsible for ensuring users are adequately able and supported to use online learning and face-to-face resources.
3.2 Customers are responsible for organising and managing their use of Learning Connect's resources, including course expenditures.
3.3 Active account users may receive unsolicited emails related to relevant activities as determined by Learning Connect.
3.4 Personal information submitted is governed by the privacy statement and processed in accordance with applicable data protection laws.
3.5 It is the user's responsibility to provide the correct email address during registration. Learning Connect is not liable for any business or career losses resulting from incorrect information provided by the user, as inaccurate details will prevent the user from receiving automated emails.
3.6 For face-to-face training, it is the user's responsibility to provide the correct address, along with the contact name and phone number of the person available on the day of the training. We are unable to update any details within 48 hours before the training begins. Any costs or cancellations related to the trainer's hotel booking or mileage must be covered by the user, especially if the trainer needs to travel more than 50 miles. Alternatively, Learning Connect can reschedule the training for a future date, with all dates to be confirmed via email at support@learningconnect.co.uk.
4. Goods and Services
4.1 Learning Connect reserves the right to make changes in goods' specifications to comply with safety or statutory requirements, provided they do not significantly affect quality or performance.
4.2 Certificates issued by Learning Connect are based on user-provided answers. Learning Connect does not guarantee the user's understanding of the subject.
4.3 Routine updates and maintenance may cause occasional downtime for the online service, with efforts made to provide advance notice.
4.4 Unforeseen circumstances causing downtime are beyond Learning Connect's control, and they are not liable for unavailability due to circumstances beyond their reasonable control.
5. Complaints and Disputes
5.1 Complaints or concerns can be resolved through discussion or clarification by contacting Learning Connect at support@learningconnect.co.uk. Our response time is within five business days.
5.2 Customers can escalate complaints if unsatisfied by writing to the Director at Learning Connect, G01, Unit 3, Pure Life, 399 Uxbridge Road, Southall, Middlesex, UB1 3EJ. Learning Connect aims to resolve issues within 21 working days.
5.3 By accepting these Terms and Conditions, customers agree to be legally bound by them and any additional terms and policies on the Learning Connect website.
5.4 When a complaint is made directly to the bank for a refund without any prior communication to support@learningconnect.co.uk, an additional administrative fee of £25 will be charged to cover the cost of handling the enquiry with the bank or third party.
6. Customer Obligations
6.1 For services on customer premises, the customer agrees to provide a full and safe working environment for Learning Connect's staff and contractors, including safety wear and equipment.
6.2 Customers must inform Learning Connect staff and subcontractors of relevant health and safety requirements on their site.
6.3 Customers must have suitable employer's liability and public liability insurance when services are performed on their premises.
7. Fees and Payment
7.1 Prices for Public Courses are based on prevailing price lists, subject to change.
7.2 In-house training or consultancy fees are provided on a bespoke basis and are valid for seven calendar days from the date of any written quote via email support@learningconnect.co.uk.
7.3 Discounts offered by Learning Connect are against published price lists and cannot be used in conjunction with other offers.
7.4 All fees are non-refundable and non-adjustable once credited.
7.5 Fees are subject to periodic review and may be adjusted to account for cost changes. Learning Connect reserves the right to modify fees.
7.6 Payment terms require clearing all payments within seven days of invoice generation. Failure to pay may result in service cancellation.
8. Cancellation & Termination
8.1 Customers must verify details on the invoice before payment. Learning Connect emphasizes that confirmation of training details, including date, time, and venue, will only be accepted on the official invoice.
8.1 - a - It is the customer's responsibility to review the invoice and ensure accuracy in training details thoroughly.
8.1 - b - If discrepancies exist, the customer is required to promptly request amendments to the invoice by contacting Learning Connect at support@learningconnect.co.uk.
8.1 - c - The final confirmation of training details is contingent upon the accuracy reflected on the official invoice.
8.1 - d - Learning Connect will not be held responsible for any issues arising from discrepancies in training details if not brought to their attention through the proper amendment request process.
8.2 In case of in-house training cancellation:
- 26-30 days prior: No charges.
- 16-25 days prior: 50% of the total price.
- Less than 15 days prior: 100% of the total price.
- Transfer/Postponement: 25% of the total price.
8.3 The right to cancel does not apply under certain conditions, such as accessing online learning, using provided software, or already provided services.
9. Refund Policy
9.1 After free registration, access to course descriptions and the learning management system is provided for evaluation.
9.2 Refunds for technical difficulties or platform incompatibilities are issued at Learning Connect's discretion.
9.3 Refund requests within seven days of purchase must be submitted in writing, stating reasons from the registered email address (originally made the payment) to support@learningconnect.co.uk
9.4 When a complaint is made directly to the bank for a refund without any prior communication to support@learningconnect.co.uk, an additional administrative fee of £25 will be charged to cover the cost of handling the enquiry with the bank or third party.
9.5 Terms of the refund policy should be familiarised before placing an order.
9.6 Inquiries regarding the refund policy can be directed to the contact information on Learning Connect via email only at support@learningconnect.co.uk
10. Staff & Contractors
10.1 Learning Connect has the right to subcontract services or assign rights/duties. The customer agrees to pay an introduction fee - £5,000, if recruiting an employee or third party of Learning Connect within 12 months.
11. Intellectual Property & Confidentiality
11.1 Intellectual property rights, including copyright, remain with Learning Connect. Materials are licensed for internal use only.
11.2 Customers agree to keep publications and materials confidential and not distribute them without written consent.
11.3 Both parties agree not to disclose confidential information except to relevant employees or subcontractors.
12. Force Majeure
12.1 Learning Connect may delay or cancel services due to circumstances beyond their control, including strikes, accidents, government actions, natural disasters, or Internet outages.
13. Liability & Insurance
13.1 Learning Connect's liability for services is limited to the total fees the customer pays.
13.2 Learning Connect is not liable for indirect or consequential losses, excluding cases of death or personal injury caused by negligence.
13.3 Learning Connect is entitled to indemnification from the customer against claims arising from services provided.
Last Updated 19/10/2024